This article is to give information on this Alarm, "netScalerLoginFailure", and how to clear it in the Command Center.
This Alarm is derived from a VPX Instance configured on a Netscaler SDX.
The cause of this Alarm was because the "nsroot" Password was changed directly on the Netscaler Instance, instead of creating a new "Admin Profile" in order to change the password.
Instructions
#1. Go to "Citrix Network", "Device Inventory", "Devices"
#2. After you Click "once" to highlight the device which shows a critical Alarm.
Click on "Alarms" at the bottom of the page.
#3. Another window will open.
Locate "netScalerLoginFailure" and click on "Details".
#4. From the "Alarm Details" page, you will see:
Description: "User: nsroot"
Category: "netScalerLoginFailure"
#5. To correct this issue.
Create another "Admin Profile" for the VPX Instance with your "new" password.
http://support.citrix.com/proddocs/topic/sdx-60/sdx-ag-prov-ns-instances-config-admin-profiles-tsk.html