This Document covers Citrix Provisioning, formerly Provisioning Services, data Collection ONLY. 

Link(s) 

• Wireshark - https://www.wireshark.org
• Enable Promiscuous Mode – http://support.citrix.com/article/CTX139171
• Citrix Telemetry Service - https://docs.citrix.com/en-us/provisioning/1912-
  ltsr/troubleshooting/logging.html
   

DATA COLLECTION PLAN

1. CDF - Citrix Telemetry service

• Use Citrix Telemetry service for generating CDF Etl files in PVS 1912 and above.
• Citrix Telemetry service generates CDF Etl files in C:\programdata\Citrix\ProvisioningServices\Log\AOT
• Restart the Citrix Telemetry service prior to save data from the AOT folder, to ensure all traces have been flushed to the CDF Etl trace file.
• If previously running other CDF capture tools, ensure all trace providers are available for Citrix telemetry by restarting the Citrix Telemetry service prior before reproduction of the issue.
• Do not use CDFControl or CDFMonitor for CDF capture, uninstall and remove these from your PVS server.

 

2. Enable Logging for Targets in PVS Console
 

• Go to ONE of the PVS Servers and open the PVS Console.
• Go to “Device Collections”
• Click “OK” to confirm changes.
• Enable “Debug” in the Logging tab.
• Right click and select “properties”.
• Select the specific “Device Collection” node and then select the specific target(s) that is having the issue.

 

3. WIRESHARK TRACES

NOTE – Wireshark is needed FOR retry issues, latency, slowness, slow boot.

• Enable Promiscuous mode –
  • http://support.citrix.com/article/CTX139171

NOTE – This need to be enabled only when the issue is duplicated.  This can create network congestion. 

• Download and install Wireshark – https://www.wireshark.org/

NOTE – Download latest versions of wireshark.

• While installing you will be asked to reboot. Do NOT reboot server.
• Install Wireshark software in EVERY PVS server.
• Follow instructions here for limiting capture size to only useful bytes of packet data https://support.citrix.com/article/CTX277707

 
CONTEXTUAL INFORMATION (REQUIRED) 

• Date
• Issue Start\End Time
• Domain and Username
• Computer name, MAC Address and IP for the Provisioning Servers and targets
• Collect, Zip All of the log collected (Wireshark) and upload the information to (TAAS - https://cis.citrix.com)

Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.

This Document covers PVS data Collection ONLY. Scout needs to be also gathered if the issue is the communication between XenDesktop (XD) and PVS. For example, while using the “XenDesktop Wizard” in the PVS Console.