XenDesktop 7.x: "Latency" shows "..." in Citrix Director

XenDesktop 7.x: "Latency" shows "..." in Citrix Director

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Article ID: CTX207897

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Updated On:

Description

In the "Session Details" view on Citrix Director, VDA's "Latency" is always showing "...".

Resolution

  • On VDA re-register the ICA performance counters by running the below command.
    • regsvr32 "C:\Program Files (x86)\Citrix\System32\icaperf.dll"
  • On VDA rebuild Performance counter by running below command
    • C:\Windows\System32\lodctr.exe /R
    • C:\Windows\SysWOW64\lodctr.exe /R

Problem Cause

Corruption in counters