Outlook Client Loses Connectivity Through NetScaler
Article ID: CTX207892
Updated On:
Description
- Intermittently OWA clients lose connectivity through NetScaler.
- The error message "cannot connect to server" is displayed.
- Rebooting the appliance fixes the issue.
- There are no error messages on Exchange server event viewer.
- The client and server timeout is set to 9000 seconds on servers.
Environment
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Resolution
To resolve this issue consider increasing the keep-alive idle time and interval.
For more information refer to - http://support.microsoft.com/en-us/kb/2535656.
Problem Cause
In many cases, session timeout settings are typically too low. It is recommended that RPC timeout settings should be 120 minutes, at a minimum.
Issue/Introduction
Intermittently OWA clients lose connectivity through NetScaler.
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