Receiver 4.3 /4.4 When Client is Locked via Start Menu, User is Prompted with the Login Screen Twice

Receiver 4.3 /4.4 When Client is Locked via Start Menu, User is Prompted with the Login Screen Twice

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Article ID: CTX207832

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Updated On:

Description

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.



Receiver 4.3 Desktop Lock + Private LC3579

When client is locked via Start Menu > Lock, user is required to log in to client device and also vda (2 login requests) Same issue does not occur when Private is not installed or when locking via Ctrl-alt-del.

Resolution

We can only pass the credential when connecting to a disconnected session, but if it is active, since we are not starting a new session or reconnect one, there is no way to pass the credential, without prompting twice.

Problem Cause

This is by design.

Issue/Introduction

When client is locked via Start Menu > Lock, user is required to log in to client device and also vda (2 login requests) Same issue does not occur when Private is not installed or when locking via Ctrl-alt-del
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