Installation of MSI File 'IcaTS_x64.msi' failed with code 'InstallFailure' (1603)
Article ID: CTX207626
Updated On:
Description
Failed to install component ICA for remote desktop services Product: Citrix HDX TS (retail)
Resolution
Provide access to every key in the tree chain for the registry : HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\EUEM\LoggedEvents
Product: Citrix HDX TS (retail) -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\EUEM\LoggedEvents. System error 5. Verify that you have sufficient access to that key
Problem Cause
Access DeniedProduct: Citrix HDX TS (retail) -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\EUEM\LoggedEvents. System error 5. Verify that you have sufficient access to that key
Additional Information
Please find attached Word file which contains images from customer;s environment
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