Print screen fails in ICA/HDX session
Article ID: CTX207009
Updated On:
Description
Print screen fails in ICA/HDX session.
Resolution
Force the keyboard shortcuts mapping in ICA/HDX session by creating the following registry key on the Windows client.
On 32-bit Windows Operating System
Registry Path : HKLM\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
Name : TransparentKeyPassthrough
Type : REG_SZ
Data : Remote
On 64-bit Windows Operating System
Registry Path : HKLM\SOFTWARE\WOW6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
Name : TransparentKeyPassthrough
Type : REG_SZ
Data : Remote
On 32-bit Windows Operating System
Registry Path : HKLM\SOFTWARE\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
Name : TransparentKeyPassthrough
Type : REG_SZ
Data : Remote
On 64-bit Windows Operating System
Registry Path : HKLM\SOFTWARE\WOW6432Node\Citrix\ICA Client\Engine\Lockdown Profiles\All Regions\Lockdown\Virtual Channels\Keyboard
Name : TransparentKeyPassthrough
Type : REG_SZ
Data : Remote
Problem Cause
Windows keyboard shortcuts are not mapped in ICA/HDX session.Issue/Introduction
Print Screen was not functioning in ICA session.
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