SSL VPN Split Tunnel Issue Through NetScaler

SSL VPN Split Tunnel Issue Through NetScaler

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Article ID: CTX206860

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Description

  • Split tunneling does not allow to access internal websites.
  • When WorxWeb is launched "The VPN service has failed to connect" error message is displayed.
  • With split tunneling disabled customer is able to view website fine (traffic is routed to internal network).
  • When trying to hit external network unable to get to site, this is understandable because customer has firewalls blocking the internal traffic.
  • Customer wants all external traffic to be routed through the mobile network and not internal network.

Resolution

Complete the following steps to resolve this issue:

  • Verify the MDX policies on WorxWeb and ensure that secure browse option is selected.
  • Verify the NetScaler Gateway Vserver configurationĀ to ensure that the resources are bound to the VIP (Intranet Applications setting should have all the subnets which needs to be accessed through the Split Tunnel)

Issue/Introduction

Split tunneling does not allow to access internal website.