Error: "Gateway data from the request and the authentication token are not matching"

Error: "Gateway data from the request and the authentication token are not matching"

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Article ID: CTX206386

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Updated On:

Description

The following warning is displayed in the Event Viewer:
Gateway data from the request and the authentication token are not matching.

Resolution

Complete the following troubleshooting steps:

  1. Confirm that 'Authentication Method' in enabled on both 'Authentication' as well as "Receiver for Web' node in StoreFront.

  2. In StoreFront > NetScaler Gateway node > Change General Settings, remove the SNIP/MIP (unless it is necessary).

  3. If using single FQDN for StoreFront and NetScaler Gateway, ensure that the internal beacon is configured instead of using Service Address.

  4. Navigate to Store and select Configure Store settings > Advanced Settings. Once there you uncheck Require token consistency option:

    User-added image

    Note : This will disable Smart Access

Issue/Introduction

The following warning is displayed on the Event Viewer: Gateway data from the request and the authentication token are not matching.

Additional Information

Advanced store settings