Director display in *License Server* section *Cannot retrieve the data.* *Data source unresponsive due to configuration error. View Director server event logs for further information*

Checking the Application event log on the server running Director- logs event error:
Event ID: 8
Level: Error
Source: Citrix Director Service
General: Configuration is invalid.  Additional information: 'Could not establish trust relationship for the SSL/TLS secure channel with authority '<license server FQDN>:8083' 

1. Set the License Server in Studio:

   • Open Citrix Studio.
   • Navigate to the License Server settings.
   • Set the license server to use a non-SSL/TLS connection.
   • When prompted, select "Connect me" and click the "Confirm" button.
   • After re-setting the license server, the Director should display the license information as expected.

2. Configure SSL Cipher Suite Order:

   • Ensure that the SSL Cipher Suite Order policy is set to default on both the Director and the License server.
   • If necessary, create a policy with the same settings on both machines. This can be found under:
     Computer Configuration\Policies\Administrative Templates\Network\SSL Configuration Settings\SSL Cipher Suite Orde

Additional Recommendations

• Check Certificates: Ensure that the root certificates are correctly installed on the servers involved in the communication to avoid trust issues.
• Event Logs: Continuously monitor the event logs for any additional errors that may provide further insights into the configuration issues.

By following these steps, you should be able to resolve the SSL/TLS communication issue and restore functionality to Citrix Director.

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Problem Cause

Problem Cause

• The issue is typically caused by a misconfiguration of the SSL Cipher Suite Order, which prevents proper communication with the license server CTX206346, CTX206387.

Director display in *License Server* section *Cannot retrieve the data.* *Data source unresponsive due to configuration error. View Director server event logs for further information* Checking the Application event log on the server running Director- logs event error… Event ID: 8 Level: Error Source: Citrix Director Service General: Configuration is invalid. Additional information: 'Could not establish trust relationship for the SSL/TLS secure channel with authority ':8083'