NetScaler Gateway Stuck at /cgi/login for a User of a Particular Group
Article ID: CTX205737
Updated On:
Description
After NetScaler Gateway authentication, logon page gets stuck at /cgi/login for a user of a particular group. Users of other groups have no issue.
Resolution
Complete the following steps to troubleshoot this issue:
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Verify the aaad.debug logs to examine if the user is a member of the group that log on fails for.
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Verify if the group on the NetScaler has session policy configured. If not, add session policy to that group.
Issue/Introduction
After NetScaler Gateway authentication, logon page gets stuck at /cgi/login for a user of a particular group. Users of other groups have no issue.
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