Connection error XMM: An error occurred while getting provider information from the database.

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Article ID: CTX205273

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Updated On:

Description

XenMobile Mail Manager (XMM) when clicking "Test Connectivity" getting "Connection error: An error occurred while getting provider information from the database.
This can be caused by Entity Framework using an incorrect connection string. Check the inner exceptions for details and ensure that the connection string is correct."

Resolution

1) ensure that FQDN of SQL Server is used
2) ensure that database name is unique, e.g. CitrixXMM
3) ensure that supported version of SQL server is used (PostgreSQL not supported):

Microsoft SQL Server 2008, SQL Server 2012, SQL Server Express 2008, SQL Server 2012, or Microsoft SQL Server 2012 Express LocalDB

Problem Cause

wrong database server name, wrong database name, unsupported database server

Issue/Introduction

XenMobile Mail Manager (XMM) when clicking "Test Connectivity" getting "Connection error: An error occurred while getting provider information from the database. This can be caused by Entity Framework using an incorrect connection string. Check the inner exceptions for details and ensure that the connection string is correct."

Additional Information

http://docs.citrix.com/en-us/xenmobile/10-3/xmob-xenmobile-mail-manager-10/xenmobilemailmanager-sysreqs.html

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