To resolve the issue, complete the following steps:
1. Run the following command from the CMD of the Zone data collector server.
This gathers the dynamic store information of the ZDC:
Queryds /table:LMS_ServerLoadTable > C:\loadtable.txt
(The C:\can be replaced by any local drive on the server).
Note: Queryds utility is located on the XenApp install media under the support > debug folder.
2. In the loadtable.txt, below output is an example of good server which is reporting its load to Zone data collector.
Name : <host ID>
Host : Server1
Zone : Default Zone
RealTimeRules:
RuleLoads :d:0;b:1;
LoadBias : 64
LTMMultiplier : 2
LogonMode : 0
PcmMode :0
LTLoad :0
Load :64
3. If you find any server entry which doesn’t have load information, like shown below.
Where we see RuleLoads,Load & other information are missing,
Name: <host ID>
Host: Server2
Zone: Default Zone
LogonMode: 0
PcmMode:0
Name: <host ID>
Host: Server3
Zone: Default Zone
LogonMode: 0
PcmMode:0
Name: <host ID>
Host: Server4
Zone: Default Zone
LogonMode: 0
PcmMode:0
4. We need to recreate LHC on all those servers which doesn’t have load information.
In step3, we have to recreate LHC on the servers Server2, Server3 & Server4 to resolve this issue.
Problem Cause
This could happen if the IMA service is hung on those servers & is not able to report its load information to zone data collector.