This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


Trying to install and activate Desktop Lock, but cannot get it to install. "To use Desktop Lock feature, make sure receiver is installed and is working fine with single signon."

Receiver was re-installed, giving store address and discover=on.

Problem Cause

Desktop lock was not getting installed, with following error: 

"To use desktop lock feature, make sure the store is configured and install following components: Citrix receiver and pass-through authentication"