This article describes how to collect logs from Xen Desktop Linux VDA using a bash script called xdlcollect.
Xdlcollect needs to be ran as root directly on the Linux VDA and will create a .tar.bz2 file that can be easily uploaded by customers on Citrix Insight Services website (cis.citrix.com).

Collected logs:

• Generic system details:
  • Linux distribution release version
  • Memory and CPU usage
  • Running processes
  • lspci and lsusb details
  • Services
  • Installed RPM packages
  • System messages (/var/log/messages – dmesg)
  • Boot log
• Network configuration details:
  • Hostname
  • Routes
  • DNS servers
  • Firewall configuration
  • Netstat
• Active Directory join details:
  • Samba logs
  • Kerberos logs
  • Output of “net ads” , “webinfo” and klist
• Linux VDA logs and registry

 
Some basic tests are also ran to check connectivity to:

• Active Directory Domain Controllers
• DNS severs
• XenDesktop DDCs

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Instructions

1. Download and unzip the attached file.
2. Use the SFTP utility (such as FileZilla) to copy the script on interested Linux VDA
3. Connect to the Linux VDA via SSH or directly to main console
   1. From same directory script was copied over to Linux VDA execute following commands
      chmod 777 xdlcollect.sh
   2. Execute following command to perform the collection
      ./xdlcollect.sh
4. Once collection is complete a compressed tar.bz2 file will be available in same folder as the script
5. Compressed file cam be copied back from Linux VDA (using again a SFTP utility) and then uploaded on Citrix Insight Services and shared with Citrix Technical Support.

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