Outlook Prompts "Insert Smart Card" when Smart Card is Already Inserted
Article ID: CTX201230
Updated On:
Description
In a published desktop or application where a smart card is required to access email, Outlook might prompt the user to “Insert Smart Card”, but a smart card is already inserted.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Remove “outlook.exe” from EnableReadImageFileExecOptionsExclusionList.
Problem Cause
The default installation of VDA software disables hooks from Outlook.exe.
Issue/Introduction
In a published desktop or application where a smart card is required to access email, Outlook might prompt the user to “Insert Smart Card”, but a smart card is already inserted.
Additional Information
XD550VDAWX86100 introduced the registry setting EnableReadImageFileExecOptionsExclusionList.
See CTX130966 - Rollup XD550VDAWX86100 (Version 5.5.100) - For Citrix XenDesktop Virtual Desktop Agent Core Services x86 - English
Was this article helpful?
Yes
No
Powered by
