Unable to Access NetScaler SDX SVM

Unable to Access NetScaler SDX SVM

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Article ID: CTX200944

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Updated On:

Description

Unable to access NetScaler SDX SVM (Management Service VM).

Resolution

Complete the following steps to resolve this issue:

  1. Log on to the XenServer using the root credentials.

  2. Run the following command to get the UUID of the host machine:
    xe vm-list

    Output of the command will look like below:


    [root@netscaler-sdx ~]# xe vm-list
    uuid ( RO)           : b19e82df-b157-4f7f-81d8-6a583987e208
         name-label ( RW): Control domain on host: netscaler-sdx
        power-state ( RO): running


    uuid ( RO)           : e3b3d9d5-ef2b-6d4d-0312-c45f9eb71e43
         name-label ( RW): Management Service VM
        power-state ( RO): running
     

  3. Reboot the SVM using the following command:
    xe vm-reboot uuid=<uuid of the Management Service VM> 

  4. If you are unable to access the SVM (Management Service) for NetScaler SDX through HTTP Graphical User Interface then, reboot the NetScaler SVM using the reboot command from within the SVM Command Line Interface. This is issuing the reboot command directly and not the /etc/rc.d/svmd reboot.
    Note: This does not bring down the NetScaler VPX instances.

Issue/Introduction

Unable to access NetScaler SDX SVM (Management Service VM).