Remote Support on Android Devices are only supported with Samsung Knox. 

There are two types of remote support one can enable for a Samsung KNOX device: 

• Basic Support: This allows us to view diagnostic information about the device, for example system information, processes that are running, task manager (memory and CPU usage), installed software folder contents, and so on. 

• Advanced Support: This option allows us to remote control over the device’s screen, including control with colors - in either the main window, or in a separate, floating window - establishment of a Voice-over-IP session (VoIP) between the helpdesk and the user, configuration of settings, and establishment of a chat session between the helpdesk and the user.