Citrix Director Licensing Status shows "Cannot Retrieve the Data"
Article ID: CTX200309
Updated On:
Description
Citrix Director Licensing Status Panel shows “Cannot Retrieve the Data” when upgraded to Citrix Director 7.6 from earlier versions.
-On Director server getting following errors on the event viewer:
Failed to connect to the data source 'Unknown error'
Verify that the data source is available
User: 'Domain\user'
Console operation: 'Retrieving license server alerts data…'
Additional diagnostic information (error message):
'The server committed a protocol violation. Section=ResponseStatusLine'
Resolution
Resolution 1
Open the Command Prompt or PowerShell and run the following:
C:\inetpub\wwwroot\Director\Tools\DirectorConfig.exe /upgrade
Resolution 2
- Edit the Web.config file from location C:\inetpub\wwwroot\DesktopDirector
- locate Bindings "SLSUnauthServiceBinding" and "WSLUnauthServiceBinding" in <customBinding>-Section
- Under both the sections, replace keepAliveEnabled="true" with keepAliveEnabled="false"
- Restart IIS.
Problem Cause
The XenDesktop Meta Installer is not using the switch/upgrade while upgrading Citrix Director as a result web.config of Director does not get updated with the required settings for a valid Licensing Status.
Note: This issue occurs only when Citrix Director is upgraded with other components of XenDesktop and not when only Citrix Director option is selected for upgrade in Meta Installer.
