Citrix Receiver Experiencing Intermittent Audio Performance
Article ID: CTX200183
Updated On:
Description
Citrix Receiver experiencing intermittent audio performance when connecting to a XenApp/XenDesktop Virtual Delivery Agent.
The sound has been observed to disappear after one minute.
Resolution
Open the default User Datagram Protocol (UDP) audio ports 16500-16509.
These ports are required for audio to perform correctly.
Problem Cause
This occurs due to the required default Audio over UDP ports to be enabled in XenApp/XenDesktop 7.5
Issue/Introduction
This article provides resolution to Receiver 3.4 intermittent audio when connecting to a XenApp /XenDesktop 7.5 VDA
Additional Information
Citrix Documentation - Multi-Stream Connections policy settings
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