iOS Receiver disconnects from session after one minute of activity

iOS Receiver disconnects from session after one minute of activity

book

Article ID: CTX200091

calendar_today

Updated On:

Description

Citrix users using Receiver for iOS are disconnected from their Citrix session after working on the session by typing or clicking for around 20-30 seconds. The users get the following error:

"Cannot Connect.
Check your network connection and try again.
OK."

If the users are not working on the session, it continues to work.

Users are able to reconnect to the same disconnected session but the same behavior occurs after working for less than a minute in the session. The session can be a published application, Desktop or XenDesktop VDA. This issue occurs for internally or externally connected users.

The following error might appear in the advanced logs of the Receiver for iOS.

Citrix Receiver for iOS - Logs 
07-02-2014 15:46:48 - ERROR: Encountered network error in Engine. Setting network status in SessionViewController to inform the user. 
07-02-2014 15:46:49 - WARN: External Display DisConnected event - received

Environment

Citrix is not responsible for and does not endorse or accept any responsibility for the contents or your use of these third party Web sites. Citrix is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Citrix of the linked Web site. It is your responsibility to take precautions to ensure that whatever Web site you use is free of viruses or other harmful items.

Resolution

If you are an end-user, contact your organization's Administrator or IT Help Desk and provide the following information:

"A defect was discovered in the CheckPoint Firewall that drops ICA traffic and does not log or record the drop."

The following is the proposed resolution for this issue from CheckPoint:

Refer to the documented known issue RF75.46 (https://www.checkpoint.com/support-services/support-life-cycle-policy/ )  from CheckPoint for more details to address this behavior.

Contact CheckPoint Support to inquire further about this behavior.

Problem Cause

CheckPoint Firewall device on the internal network of the Citrix XenApp or XenDesktop hosts is the cause for this issue.

Issue/Introduction

This article provides resolution when the Receiver for iOS is disconnected from session after a minute of activity.
Powered by Wolken Software