Error: "Citrix Receiver cannot reach the server" When Launching Application Through NetScaler Gateway
Article ID: CTX200048
Updated On:
Description
When an application is launched from an HTML5 compatible browser, the following error message is displayed on the Citrix Receiver:
Background
Application enumeration works when NetScaler is deployed with a dual hop setup and authentication is setup on a primary NetScaler appliance that is accessed through Access Gateway virtual server.
Resolution
To resolve the issue, upgrade to NetScaler Gateway 10.1 124.13nc.
Note: NetScaler Gateway fails when users try to open applications through an HTML5 compatible browser in a dual hop demilitarized zone (DMZ) configuration with an application store website configured for HTML5.
Issue/Introduction
Error: "Citrix Receiver cannot reach the server" when launching application through NetScaler Gateway which is deployed in a dual hop setup.
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