This article details how to deploy Secure Mail Test Tool and also covers some of the frequently asked question about this tool.

Instructions

Complete the following steps to deploy Secure Mail Test Tool:

1. Launch Secure Mail Test Tool. You will get the following screen:

   

2. Add servers to the SERVERS list. In case it is a cluster setup, add all the servers including load balancing server details.

Tap on Add new server text field present under the SERVERS to add the server. You will get the following screen:

Input type can be:

• FQDN (example.domain.com)
• IP address (10.20.30.40)
• Email address (example@blrclt.com)

Enter the server and tap Next in case you want to add more server or tap Dismiss to move to the next step.

3. Enter the CREDENTIALS. The following are the inputs which needs to be provided:

• Username: Format will be UPN/sAMAccountName
• Domain: Provide user domain. In case you are using internal domain for Lotus server, you can leave it blank.
• Password: Provide user password.

Tap on User name to provide username as input. Provide the username and tap Next.

Tap on Domain to provide domain as input. Provide the domain and tap Next.

Tap on Password to provide password as input. Provide the password and tap Next.

4. You can select to Accept All Certificates if you wish to do so.

   

5. By default, the client OS will be set to Auto Detect.
   In this case, the app will look as shown in the following screenshot:

   

You can also choose Custom settings and then select the device type and device OS version from the list provided.
In case you do not get the device detail which you are looking for then you can add the same. 

The following are the steps for selecting the device:

1. In case you are selecting device OS and device type listed in the options:

Select the client OS.
In this example we are using Android OS in the screenshots. Same steps can be followed for iOS as well.

Select Device Type.
In this example we are using the device listed here. Select a device, or you can also add the device type by tapping on the + sign present at top-right corner:

Similarly, Go back to select device OS version by tapping < sign present at top-left corner. Tap on device OS Version. In case you do not find the OS version which you need, add it using + sign present at top-right corner.

You can go back to main screen by tapping < twice. Now the main screen will look as follows:

6. In case you want to simulate the test for more number of times, use Repeat Count.
   Tap on Repeat Count and it will take you to the next screen where you can select the repeat count. Minimum repeat count is “1”.

   

   

7. To run the test, tap on Diagnose option available at top-right corner.

   

8. Once the test is complete, the list of servers will be displayed. You can tap on any server to view the diagnostic report for that server.

   

9. Tapping on any of the listed servers will display complete result will contain the following data:

Server: Server for which test was executed
Username: Username of user for which test has been executed
Validation: Success or Failure
Performed steps: Steps which has been performed

In case of successful validation, result will be shown as follows:

• Primary SMTP address, Secondary SMTP address for the mailbox will be displayed.
• ActiveSync server configurations will be displayed.
• Summary of ActiveSync Policies will be displayed.
• A detailed policy list can be obtained by using Send Reports button.

In case of failure, result will look as follows:

• Reported error will display the error which occurred.
• Status of operation performed, i.e., Negotiating ActiveSync protocol and Folder sync.
• Recommendations which suggest points that needs to be verified in ActiveSync server.

10. To send mail from ActiveSync test application, tap on Send Report present at bottom of the screen:

    

11. To reset the test, Tap on Reset as shown in the following screenshot:

    

When you tap on “Reset”, following actions will be performed:

• Server name will be deleted.
• Credentials will get cleared.
• Accept All Certificates will be set to OFF.
• Client Settings will be set to Auto Detect.
• Repeat Count will be set to 1.

12. To Delete the added server, swipe left on the server name, you will get below screen, tap on Delete.

    

13. In case you are using wrapped app, ensure that Network access is set to Unrestricted or Tunneled to the internal network and Block Email Compose is set to OFF.

    

    

Secure Mail Test Tool Frequently Asked Questions

Q: How to set “UploadReadAheadSize” in Email Server?

A: Go to Start > Programs > Administrative Tools > IIS Manager > Exchange Server > Sites > Default Website > Microsoft-Server-ActiveSync > Configuration Editor > Browse to system.webservernb > serverRuntime.

Q: How to set “clientCertificateMappingAuthentication” to true?

A: Go to Start > Programs > Administrative Tools > IIS Manager > Exchange Server > Sites > Default Website > Microsoft-Server-ActiveSync > Configuration Editor > Browse to system.webserver > Security > Authentication > clientCertificateMappingAuthentication.

Q: How to configure email setup to accept client certificate?

A: Go to Start > Programs > Microsoft Exchange > Exchange Management Console > Server Configuration > Client Access > Exchange ActiveSync > right-Click on Default website > Authentication tab.

Q: How to make sure HTTPS is bound to FQDN?

A: Go to Start > Programs > Administrative Tools > IIS Manager > Exchange Server > Sites > Default website > Bindings.

Q: How to check user properties for “Include inheritable permissions from this parent's object"?

A: Go to Active Directory Server > Start > Programs > Administrative Tools > Active Directory users & Computers > Users > right-click on User > Properties > Security Tab > Advanced.

Q: How to make sure that Exchange ActiveSync is enabled in Exchange server?

A: Go to Start > Programs > Microsoft Exchange > Exchange management console > Recipient configuration > Mailbox > right-click on user mailbox >  Properties > Mailbox Features tab.

Q: How to make sure user has full access permission?

A: Go to Start > Programs > Microsoft Exchange > Exchange management console > Recipient configuration > Mailbox > right-click on user mailbox > Manage Full Access Permission.

Q: How to make sure Microsoft ActiveSync is enabled on IIS in Exchange Server?

A: Go to Start > Programs > Administrative Tools > IIS Manager > Exchange server > Application Pools.

Q: How to make sure “HTTP OPTIONS” is allowed in Domino Server?

A: Connect to Traveler Server > Configuration tab > Messaging > Internet Sites > double-click the website > Edit website > Configuration tab > Make sure OPTIONS is checked in Allowed Methods.

Q: How to ensure .Net version of MSExchangeSyncAppPool is proper?

A: Go to Start > Programs > Administrative Tools > IIS Manager > Exchange Server > Application Pools > right-click on MSExchangeSyncAppPool > Advanced Setting > Check the .Net Framework Version present under General section.

Q: How to ensure “Microsoft Exchange Information Store” is up and running?

A: Go to Start > Run > type services.msc > search for “Microsoft Exchange Information Store” > make sure that it is started.

CTX141685 - Secure Mail Test Tool