This article contains information about how to set registry keys to enable collecting logs for HDX Flash server-side rendering failures. These logs will help Citrix Administrators and Engineers analyze the root cause and make appropriate fixes.

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Instructions

Enable logging

Administrators can enable collecting logs, whenever a flash video or the web site fails to render properly on the server. To enable the logs, the administrator has to set the following registry key:
1. Open REGEDIT and set the following DWORD 1 value: CreateInterfaceLoggingFiles
For 64 bit VDA’s:
Navigate to: HKLM\SOFTWARE\Wow6432Node\Citrix\HdxMediaStreamForFlash\Server
For 32 bit VDA’s:
Navigate to: HKLM\SOFTWARE\Citrix\HdxMediaStreamForFlash\Server

Log URL information

The logs generated do not contain the URL information. To enable collecting the URL information administrators have to enable the following registry key
1. Open REGEDIT and set the following DWORD 1 value = TraceSensitiveData
64 bit VDA’s:
HKLM:\SOFTWARE\Wow6432Node\Citrix\HdxMediaStreamForFlash\Server
32 bit VDA’s:
HKLM:\SOFTWARE\Citrix\HdxMediaStreamForFlash\Server

NOTE: URLs may contain sensitive information. Please check with your company privacy policy before enabling his key.
The log files are created and located in Users\[LocalAppDataLow]\Citrix\Flash\interface*.csv.  A new log file is generated for each instance of the Internet Explorer process that loads and uses the Flash redirection/plugin.

This article contains information about how to set registry keys to enable collecting logs for HDX Flash server-side rendering failures. These logs will help Citrix Administrators and Engineers analyze the root cause and make appropriate fixes.