Hotfix package name: XA600R02W2K8R2X64069.MSP
For: Computers running Windows Server 2008 R2 with Citrix XenApp 6, Hotfix Rollup Pack XA600W2K8R2X64R02 installed
Replaces: XA600R02W2K8R2X64005, XA600R02W2K8R2X64019, XA600R02W2K8R2X64037, XA600R02W2K8R2X64045, XA600R02W2K8R2X64059, XA600R02W2K8R2X64063, XA600R02W2K8R2X64065
Date: October, 2014
Languages supported: English (US), German (DE), Spanish (ES), French (FR), Japanese (JA), Simplified Chinese (SC)
Readme version: 1.00

Readme Revision History

Important Notes about This Release

• Note: As a best practice, Citrix recommends that you install this and other hotfixes only if you are affected by the specific issues they resolve. Otherwise, Citrix recommends that you wait for the next hotfix rollup pack for your product release. Hotfix rollup packs consolidate most previously released hotfixes and allow you to update systems in a convenient, single installation.
• Important: Installing this hotfix over an ICA session is not supported but you can install it through a remote desktop session using an administrator account.
• Caution! This release may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Important Disclaimer - Limited Release Hotfix

If the Download link is not available on this page and you wish to obtain this limited distribution release, visit our support site at http://www.citrix.com/support and open a support case using your Citrix account credentials, or contact your reseller at http://www.citrix.com/partners/locator.

Testing of this release was targeted only at the affected functionality, and regression and stress testing were minimal. Introduce this release to a test environment for evaluation before deploying it to a production environment.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THE HOTFIX ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

New Fixes in This Release

1. The Citrix Print Manager Service (CpSvc.exe) can consume up to 100% of the server CPU.

   [From XA600R02W2K8R2X64069][#LC0206]

Fixes from Replaced Hotfixes

1. Multiple references to the same network printer can appear in a session. The redundant references typically contain the word "Session."

   [From XA600R02W2K8R2X64005][#LA2063]

2. A NULL pointer can cause the Citrix Print Manager Service (CpSvc.exe) to exit unexpectedly.

   [From XA600R02W2K8R2X64019][#LA3575]

3. The Citrix Print Manager Service (CpSvc.exe) process might exit unexpectedly.

   [From XA600R02W2K8R2X64019][#LA3580]

4. Session printers are not deleted when connecting from different end points that are subject to different printing policies. The issue occurs because the Citrix Print Manager Service (CpSVc.exe) does not honor policy changes during session reconnection, including the deletion of printers that are no longer required under any newly applicable policies upon reconnection. This enhancement introduces support for the following registry key that, if set, enables the deletion of session printers upon reconnect if policies dictate that they are no longer required:

   HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Ica\PrintingSettings
   Name: DeleteNetworkPrinters
   Type: REG_DWORD
   Data: 1 (to enable deletion of unnecessary session printers)

   [From XA600R02W2K8R2X64045][#LA2003]

5. The creation of network printers might fail with Event ID 1114.

   [From XA600R02W2K8R2X64045][#LA2572]

6. When reconnecting to a disconnected session from a different client device, autocreated printers from the previous instance of the session are not deleted; instead, they are available alongside any printers mapped from the second client device.

   [From XA600R02W2K8R2X64045][#LA3837]

7. After reconnecting to a session running on a XenApp 6 server with Hotfix Rollup Pack 2 installed, printing can be delayed - in some cases by more than 30 seconds.

   [From XA600R02W2K8R2X64045][#LA4798]

8. The Citrix Print Manager Service (CpSvc.exe) process might exit unexpectedly.

   [From XA600R02W2K8R2X64059][#LA5682]

9. When reconnecting to a session with the "Legacy printer names" policy enabled, printing can be slow.

   [From XA600R02W2K8R2X64063][#LC0232]

10. The Citrix Print Manager Service (CpSvc.exe) process might exit unexpectedly.

    [From XA600R02W2K8R2X64065][#LC0344]

Installing and Uninstalling This Release

Notes:

• This hotfix is packaged with Microsoft Windows Installer 3.0 as a .msp file. For more information about deploying .msp files, see Microsoft article 884016 or visit the Microsoft Web site and search on keyword msiexec.
• This installer program complies with Microsoft User Account Control (UAC). If UAC is enabled, you must run the installer program in elevated mode; that is, with administrative privileges enabled. For more information about UAC, see Microsoft TechNet or visit the Microsoft Web site and search on keyword UAC.
• To install this hotfix successfully, servers must not have registry modification restrictions in place.
• Slipstreaming - installations of the XenApp Server base product packaged with one or more individual hotfixes - is not supported and might leave servers in an unstable state.
• You must restart the server after the installation of this hotfix completes. However, if you are installing multiple hotfixes at the same time, there is no need to restart the server after the installation of each hotfix. It is sufficient to restart the server after the installation of the final hotfix completes.
• If the need arises to restore the original settings and functionality provided by this hotfix, you must uninstall the hotfix before reinstalling it according to the installation instructions below.

To install this hotfix:

1. Copy the hotfix package to an empty folder on the hard drive of the server you want to update.
2. Close all applications.
3. Run the executable.
4. Restart the server. This ensures that the installation completes and that the hotfix is added to the hotfix inventory list of the Delivery Service Console.

To uninstall this hotfix:

1. From the Start menu, select Control Panel > Programs and Features.
2. Highlight the hotfix you want to uninstall and click Uninstall.
3. Follow the directions on-screen.

Files Updated (All Dates/Times UTC)