Advisor contact logs in to Partner Central and is unable to find Manage My Customer's Maintenance Programs tool.

1. Companies or contacts wishing to assist customers with Maintenance Program renewals, placing orders, etc. must be a Citrix Solution Network (CSN) member.  Refer to Become a Partner to learn how to join the CSN program.
2. If the Solution Advisor membership has been allowed to expire, customer assistance tools are no longer visible.
3. Solution Advisors may have multiple locations with partner memberships.  Advisor contacts should verify what login credentials are associated to which account and ensure they are logged into the account they have been assigned a Renewal Contact type for.

• To obtain correct login credentials, refer to article CTX126207 - How to retrieve your My Account sign in information.

4. Contact the Business Executive, Organization or Location Administrators on the account and request that they assign you the Renewal Contact type.
   • Refer to: CTX130452​ - Updating company and contact information on a Citrix account – Partners, for instructions on how to update/change contact types within Partner Central.  

Helpful Tip

• Ex: You have locations in New York and Texas, use the state abbreviation at the end of the username, i.e. login1@TX, login1@NY.

Problem Cause

1. Contact has not been assigned the correct contact type by a Business Executive, Organization or Location Administrator of the partner account.
2. Advisor contact is logged into incorrect Partner Central account.
3. Advisor’s partner membership has expired.
4. Advisor is not a member of the Citrix Solution Network partner program.

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