Hotfix package name: ES530AgentDBS002.zip
For: EdgeSight Agent Database Servers running on one of the following operating systems, with or without EdgeSight software being previously installed:

• Windows Server 2008
• Windows Server 2003 SP1 or later

Readme Revision History

Important Note(s)

Caution! This release may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs,the Citrix Product Documentation Library.

New Fixes in This Release

1. When an EdgeSight Agent for VDA is in a down state for more than five days and the Agent Database Server predates Version 5.3, Event IDs 65 and 85 are logged in the Event Viewer and in fbmonitor.log. The issue occurs when an extra back slash is added while getting the folder path from the registry.

   For issues related to back slashes, see Knowledge Center articles CTX128755 and CTX128064.

   For example, if the value under the registry setting HKEY_LOCAL_MACHINE\SOFTWARE\CITRIX\ System Monitoring\FbMonitor\Core\KnownDatabases is changed to mm/dd-6/yyyy hh:mm:ss AM/PM (date is changed to 6 days ago), Event IDs 65 and 85 are logged in the Event Viewer while the Citrix EdgeSight Firebird Service Monitor is restarted.

   This fix also resolves Agent Database Server upgrades that occurs because the upgrade changes "FirebirdDataPath" to the default value.

   [From ES530AgentDBS002][#LA0342]

2. The EdgeSight Agent Service (rscorsvc.exe; Citrix System Monitoring Agent) can exit and then restart intermittently. The following errors are recorded:

   Error in sys_event_txt.txt log:
   "unavailableDB"

   Error in Firebird.log:
   "XNET error: get_free_slot() failed� or “unknown ISC error 0"

   [From ES530AgentDBS002][#LA1761]

Fixes from Replaced Hotfixes

1. The Agent Database Server can intermittently be marked as "Expired" on the Agent Database Servers page of the EdgeSight Server Console even if it is available. The issue occurs when the Citrix EdgeSight Firebird Service Monitor cannot contact the EdgeSight Agent Database Broker.

   [From ES530AgentDBS001][#261199]

Installing This Release

Notes:

• This version is packaged as a .zip file containing the replacement EdgeSightAgentDBS.msi file. For more information about deploying msi files, see Microsoft article 884016 or visit the Microsoft Web site and search on keyword msiexec.
• To install this version successfully, servers must not have registry modification restrictions in place.

To install this version:

1. Copy the file to a shared folder on the network.
2. Extract the compressed file and save the EdgeSightAgentDBS.msi file on the computer you want to update.
3. Run the .msi file.
4. Restart the computer if prompted to do so.

If it does not exist already, this will add a new entry, Citrix EdgeSight Agent Database Server 5.3 , to the Add/Remove Programs list.