NetScaler SDX: "Error in retrieving interface. Invalid username and password"
Article ID: CTX138487
Updated On:
Description
The following error appears when you open the Graphical User Interface (GUI) for SDX Service Virtual Machine (SVM).
“Error in retrieving interface. Invalid username and password.”
Resolution
To resolve this issue, complete the following procedure and reset the password of the SVM to default nsroot:
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Open a SSH session to the SVM by using any utility such as PuTTY or SecureCRT.
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Run the following commands to reset the password:
cd /mpsconfig
touch .recover
/etc/rc.d/svmd restart -
Log on to the GUI with the default username and password.
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Change the password from the SVM GUI under System > Users > nsroot > modify.
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Log on to the SVM with the new password and verify the configuration and confirm if the new password is changed successfully.
Problem Cause
The issue occurred because the GUI could not communicate properly with the SVM by using the new password for nsroot.Issue/Introduction
This article contains information on the error "Error in retrieving interface. Invalid username and password."
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