How to obtain a Citrix Invoice

How to obtain a Citrix Invoice

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Article ID: CTX138118

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Updated On:

Description

Please note that invoices can no longer be obtained directly through the Citrix portal. Customers will now receive their invoices as part of the standard Order-to-Cash workflow via email.

 

If an invoice is needed after the transaction:

 

  • For Citrix-processed orders: Customers may contact Citrix Customer Service via Live Chat for assistance.

  • For orders processed through Arrow: Customers or partners should reach out geo specific Arrow team for invoice-related support. 

Arrow CountryArrow Shared Email Box
North America/CanadaCitrixOnboarding@arrow.com
Switzerlandcitrix_ch@arrow.com
Germanycitrix_de@arrow.com
Denmarkcitrix_dk@arrow.com
Norwaycitrix_no@arrow.com
Austriacitrix_at@arrow.com
Swedencitrix_se@arrow.com
United Kingdomcitrix_uk@arrow.com
Irelandcitrix_ir@arrow.com
Italycitrix_it@arrow.com
Spaincitrix_sp@arrow.com
Francecitrix_fr@arrow.com
Belgiumcitrix_be@arrow.com
Netherlandscitrix_nl@arrow.com
Portugalcitrix_pl@arrow.com
Finlandcitrix_fi@arrow.com

Having Issues ? 

Contact Customer Service via Live Chat and follow the menu's instructions to speak to a Live Agent.


 

    Issue/Introduction

    Whether you need a copy of an invoice or never received an invoice, customers can now obtain invoices by joining our new Paperless Invoicing option.

    Additional Information

    CTX139672 | How to choose or edit paperless invoicing options
    CTX128597 | How to Open a Customer Service Case
    CTX126207 | How to Retrieve Your My Account Log in Information
    CTX130127 | Select or Change Security Access Model on Citrix Account

     
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