NetScaler Appliance Does Not Display Correct Model Number on LCD or in the Shell Prompt
Article ID: CTX137740
Updated On:
Description
A NetScaler MPX appliance is showing the correct version number in the Graphical User Interface (GUI), but the LCD display and the output of show hardware command displays incorrect model number.
Several NetScaler MPX appliances are sold as the same base platform, and it is the license that determines which features are unlocked.
After installing the hardware license file, the appliance must report the updated information. For example, from the NetScaler MPX 10500 to MPX 15500.
However, the LCD display and the show hardware commands report the wrong model number:
show hardware
Platform: NSMPX-10500 8*CPU+2*E1K+8*E1K+2*IX+8*CVM 1620 760100
Resolution
This behavior is by design.
Problem Cause
The LCD display and the output from the show hardware command query the BIOS of the NetScaler appliance. The license file which unlocks the higher hardware model number is read after the BIOS. But, the GUI queries the license.log file and therefore it displays the correct hardware model.Issue/Introduction
A NetScaler MPX appliance is showing the correct version number in the Graphical User Interface (GUI), but the LCD display and the output of show hardware command displays incorrect model number.
Additional Information
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