Hotfix package name: XAE500R01W2K8X64080.MSP
For: Citrix XenApp 5 for Windows Server 2008 64-bit Edition with Hotfix Rollup Pack XAE500W2K8X64R01
Replaces: XAE500R01W2K8X64023, XAE500R01W2K8X64032, XAE500R01W2K8X64040
Date: September, 2013
Language supported: English (US)
Readme version: 1.00

Readme Revision History

Important Notes about This Release

• Note: As a best practice, Citrix recommends that you install this and other hotfixes only if you are affected by the specific issues they resolve. Otherwise, Citrix recommends that you wait for the next hotfix rollup pack for your product release. Hotfix rollup packs consolidate most previously released hotfixes and allow you to update systems in a convenient, single installation.
• Important: Installing this hotfix over an ICA session is not supported but you can install it through a remote desktop session using an administrator account.
• Caution! This release may require you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

Important Disclaimer - Limited Release Hotfix

If the Download link is not available on this page and you wish to obtain this limited distribution release, visit our support site at http://www.citrix.com/support and open a support case using your Citrix account credentials, or contact your reseller at http://www.citrix.com/partners/locator.

Testing of this release was targeted only at the affected functionality, and regression and stress testing were minimal. Introduce this release to a test environment for evaluation before deploying it to a production environment.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, CITRIX AND ITS SUPPLIERS MAKE AND YOU RECEIVE NO WARRANTIES OR CONDITIONS, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, AND CITRIX AND ITS SUPPLIERS SPECIFICALLY DISCLAIM WITH RESPECT TO THE HOTFIX ANY CONDITIONS OF QUALITY, AVAILABILITY, RELIABILITY, SECURITY, LACK OF VIRUSES, BUGS OR ERRORS, OR SUPPORT AND ANY IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CITRIX, NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF INCOME, LOSS OF OPPORTUNITY, LOST PROFITS, COSTS OF RECOVERY OR ANY OTHER DAMAGES), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, AND WHETHER OR NOT FOR BREACH OF CONTRACT, NEGLIGENCE OR OTHERWISE, AND WHETHER OR NOT CITRIX, ITS SUPPLIERS, OR LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Where to Find Documentation

This document describes the issue(s) resolved by this release and includes installation instructions. For additional product information, see Citrix eDocs, the Citrix Product Documentation Library.

New Fixes in This Release

1. A process notification thread that exits unexpectedly can cause published applications to not appear in the report or to be under-reported.

   [From XAE500R01W2K8X64080][#LA0065]

2. The End User Experience Monitoring (EUEM) process notification thread might exit unexpectedly.

   [From XAE500R01W2K8X64080][#LA1564]

Fixes from Replaced Hotfixes

1. EdgeSight does not properly collect data for published desktop launches and does not properly display such data in its reports.

   [From XAE500R01W2K8X64023][#240414]

2. The Wfshell.exe process might cause CPU consumption to rise and remain above 25 percent.

   [From XAE500R01W2K8X64032][#205292]

3. EdgeSight reports on published application launch counts can show fewer launches than the actual numbers. This happens as a result of application launches triggered by other published applications such as scripts and commands. Such launches can intermittently fail to be captured.

   Note: To address this issue in its entirety, you must install a hotfix that contains Fix #LA0136. Fix #LA0136 is available as an EdgeSight for XenApp Agents hotfix. The combination of Fixes #LA0066 and #LA0136 resolves the issue in most scenarios. Additionally, consider installing a XenApp hotfix that contains Fix #LA0572. Fix #LA0572 addresses this issue specifically in scenarios with short-lived sessions (sessions shorter than 5 seconds).

   [From XAE500R01W2K8X64040][#LA0066]

4. Application launches can fail to be captured in the case of applications where the published executable exits within a few moments of the launch.

   Note: To address this issue in its entirety, you must install a hotfix that contains Fix #LA0066 before installing this fix; or install a hotfix that contains Fix #LA0066 and Fix #LA0572. Fix #LA0066 is available as a EUEM hotfix (for Presentation Server and XenApp for Windows Server 2003) and as a XenApp hotfix (for Windows Server 2008).

   [From XAE500R01W2K8X64040][#LA0572]

Installing and Uninstalling This Release

Notes:

• Before installing this hotfix, make sure to verify the digital certificate chain validation of the MSP package. For more information, see Knowledge Center article CTX129998.
• This hotfix is packaged with Microsoft Windows Installer 3.0 as a .msp file. For more information about deploying .msp files, see Microsoft article 884016 or visit the Microsoft Web site and search on keyword msiexec.
• This installer program complies with Microsoft User Account Control (UAC). If UAC is enabled, you must run the installer program in elevated mode; that is, with administrative privileges enabled. For more information about UAC, see Microsoft TechNet or visit the Microsoft Web site and search on keyword UAC.
• To install this hotfix successfully, servers must not have registry modification restrictions in place.
• Slipstreaming - installations of the XenApp Server base product packaged with one or more individual hotfixes - is not supported and might leave servers in an unstable state.
• This hotfix might or might not prompt you to restart the server when the installation or uninstallation is complete. If you are using the Access Management Console, you must restart the server after installing or uninstalling this hotfix to ensure that the hotfix is added to or removed from the console's hotfix inventory list.
• If the need arises to restore the original settings and functionality provided by this hotfix, you must uninstall the hotfix before reinstalling it according to the installation instructions below.

To install this hotfix:

1. Copy the hotfix package to an empty folder on the hard drive of the server you want to update.
2. Open the Properties tab of the package and verify the digital certificate chain validation.
3. Close all applications.
4. Run the executable.
5. Restart the server. This ensures that the installation completes and that the hotfix is added to the hotfix inventory list of the Access Management Console.

To uninstall this hotfix:

1. From the Start menu, select Control Panel > Programs and Features.
2. Highlight the hotfix you want to uninstall and click Uninstall.
3. Follow the directions on-screen.

Files Updated (All Dates/Times UTC)