How to Suppress Client Side Network Connectivity Error Messages

How to Suppress Client Side Network Connectivity Error Messages

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Article ID: CTX137355

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Updated On:

Description

This article contains information on how to suppress client side network connectivity error messages.

Background

Sometimes, client side error network connectivity error messages are benign. For example, if the user logs on to the workstation and Citrix Receiver tries to connect to the XenApp server before the network of the user has been established or the user loses network connectivity for a few seconds, one of the following messages might be displayed:

"Some applications and desktops are unavailable. Check your network connection."
"The network connection to your application was interrupted. Try to access your application later or contact your help desk."
"Citrix online plug-in could not contact the server. Please check your network connection."

Instructions

Complete the following steps to suppress the network connectivity error messages from the client side:
Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

  1. Update or install an Online Plugin or Citrix Receiver with fix LA2040 or LA3020.

  2. Configure one of the following registry keys on the client machine.

    • Fix # LA2040
      HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PNAgent
      Name: SuppressDisconnectMessage Type: REG_DWORD
      Data: 1 (disable tool tip); 2 (disable error message); 3 (disable both)
      OR
    • Fix # LA3020 On 32-bit Windows:
      HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\PNAgent
      Name: SuppressDisconnectMessage
      Type: REG_DWORD
      Data: 24(0x18)
      On 64-bit Windows:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\PNAgent
      Name: SuppressDisconnectMessage
      Type: REG_DWORD
      Data: 24(0x18)

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Issue/Introduction

This article contains information on how to suppress client side network connectivity error messages.

Additional Information

CTX133997 - Citrix Receiver 3.x - Issues Fixed in This Release

CTX133066 - 12.3 Online Plug-In - Issues Fixed in This Release

In case of an actual client connectivity issue, contact Citrix Tech Support to troubleshoot the issue.

Note: Preceding procedure only suppresses the error messages.

Fix # LA3020 is a private fix update for the 3.3 Citrix Receiver only and might not be needed if you have the public fix LA2040.

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