Error 1603 Occurs When Installing Hotfix Rollup Pack 2 on XenApp 6.0
Article ID: CTX136996
Updated On:
Description
Error 1603 occurs when installing Hotfix Rollup Pack2 on XenApp 6.0.
Troubleshooting Methodology
The Technical Support Engineer completed the following steps to resolve the issue:
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Enabled msi logging and attempted the hotfix rollup pack install again. Error 1603 occurred.
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Examined the msi logs; the following was observed:
CtxSetUserRights: SetAccountRights('ctx_cpuuser', 'SeDebugPrivilege') failed (1788) CtxSetUserRights: SetAccountRights('ctx_cpuuser', 'SeIncreaseBasePriorityPrivilege') failed (1788)
After examining the local user accounts on the server, it was found that there was no ctx_cpuuser account on the local machine.
Resolution
To resolve the issue, create a local account named ctx_cpuuser. The Hotfix Rollup Pack will be installed successfully.
Problem Cause
This error occurs because the installation is attempting to modify the rights on the ctx_cpuuser account. As the account does not exist, the installation failed.
Issue/Introduction
This article contains information on how to troubleshoot Error 1603 that occurs while installing Hotfix Rollup Pack 2 on XenApp 6.0.
Additional Information
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