When capturing a remote CDF Trace using CDFControl, you might receive the following error message:
“Failed to manage the CDFControl remote service!”
OR 
"Failed to enumerate Citrix providers from the specified host."
 

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Complete the following steps to fix the issue:

1. Ensure the user is a member of the local administrators group on the target remote system. Optionally, if this is not possible (for example, in a workgroup scenario), you can use the following command:

   net use \\<<IP_of_remote_system>\ipc$ /user:<remote_user>

   For example:

   net use \\10.1.1.100\ipc$ /user:administrator

2. Ensure the architecture of CDFControl running (that is 32-bit or 64-bit) matches the architecture of the remote system. For example, if the remote system is running Windows 7 32-bit, you must use CDFControl 32-bit to capture the remote traces; if the remote system is running Windows 2008 R2 (64-bit), you must use CDFControl 64-bit to capture the remote traces.

3. Manually start the Remote Registry service on the target remote system, or set the startup type of the service to Automatic and restart Windows.

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Problem Cause

This issue might occur for many reasons:

• The user capturing the traces does not have administrative rights on the remote system.

• There is an architecture mis-match between the version of CDFControl and the remote system.

• The Remote Registry service might not be running on the remote system.

Remote CDFTrace error: “Failed to manage the CDFControl remote service".

CTX121185 – Recommendations for Collecting the CDF Traces