When user logs off, the profile data of the user are not being exported back to the Citrix Profile Management (CPM) store. Only the UPMSettings.ini is being copied.

Customize the Windows default profile folder appropriately according to Microsoft recommendation as outlined in 973289. This ensures proper permission/access is set for the default user profile to be used by other users.

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Problem Cause

This is caused by misconfiguration of the default profile customization performed on the Windows machine where it was actually replaced by another user's Windows profile on the machine CPM is installed. This was done as part of Windows default user profile customization and CPM profile migrated from a user that has created the Windows local profile from this customized default user profile.

In the CPM log, you can see the following error logged:

ERROR;PARTNERS;pja1;3;11544;RecurseRegistry: Opening the key <S-1-5-21-8915387-943144406-
1916815836-1468_tmp\Software\Microsoft\SystemCertificates\Root\ProtectedRoots> failed with: Access is denied. 
;ERROR;PARTNERS;pja1;3;11544;CRegistryHive::ResetSecurity: Failed to reset security on registry hive 
<C:\Users\pja1\NTUSER.DAT>. ERROR;CreateLocalProfileFromTemplate: Could not create a local profile from a 
template: Access is denied. ProcessLogon: SetupLocalProfile failed

This article conatins information on user's profile data not being exported back to the Citrix Profile Management (CPM) store when the user logs off and only the UPMSettings.ini is being copied.