Error: "Internal failure in SSL cert/key generation tool" When Importing PCKS12 Certificate on NetScaler Appliance
Article ID: CTX135439
Updated On:
Description
When importing PCKS12 certificate on a NetScaler or Access Gateway Enterprise Edition appliance, the following error message is displayed.
“Internal failure in SSL cert/key generation tool”
Resolution
To avoid this issue, type the correct password in the Import Password field when importing PCKS12 certificate on a NetScaler appliance.
Note: this issue may also happen if your password contains a $ character
Note: this issue may also happen if your password contains a $ character
Problem Cause
This issue occurs because the user has typed an incorrect password for the Import Password field when importing PCKS12 certificate on an NetScaler appliance.
The NetScaler appliance does not recognize the incorrect password and displays this error because the Microsoft IIS server has generated the PCKS12 certificate.
If you reproduce the same scenario using a certificate where the NetScaler appliance generated the Certificate Signing Request (CSR), the error message “Invalid Password” appears:
Issue/Introduction
When importing PCKS12 certificate on a NetScaler or Access Gateway Enterprise Edition appliance the error message “Internal failure in SSL cert/key generation tool” appears. This article contains resolution for this issue.
Additional Information
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