Errors: "No response" or "Unable to fetch" Appear When Trying to Manage Policy Objects on a NetScaler Appliance
Article ID: CTX135271
Updated On:
Description
Unable to open policy objects on a NetScaler appliance through the Graphical User Interface (GUI). The following errors appear:
“Unable to fetch Application Firewall Policy ‘policyName’ Reason: Not logged on”
“No Response from System. Please check your connectivity [netscaler.ip.addr.here] (Connection timed out: connect)”
Resolution
To resolve this issue, use any of the following options:
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Open all ports between the NetScaler appliance and the device running the administrator console.
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Open port 3010 if you are connecting to the administrator console using a non-secure connection (HTTP).
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Open port 3008 if you are connecting using HTTPS to the administrator console.
Problem Cause
The Web Browser accessing the appliance uses a JAVA client which requires access to the NetScaler appliance port 3010 or 3008.Issue/Introduction
Unable to open policy objects on a NetScaler appliance through the Graphical User Interface (GUI).
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