After entering the hostname of the Web Interface seen in the receiver, the following error is displayed:
"Enter a valid email or server address"

Or

After entering the IP address of the Web Interface server in the receiver, you see the following error:
"Cannot connect to server. Try again in a few minutes."

Important!: This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. 

Solution 1

To fix the issue, complete the following procedure:

1. Uninstall Receiver.

2. Open command prompt.

3. Run the following command:
   C:\ citrixreceiver.exe /i SelfServicePlugin.msi STOREx="storename;http[s]://servername.domain/configlocation/config.xml;[On | Off];[storedescription]" ALLOWADDSTORE=A

Solution 2

Complete the following steps:

1. Open a putty session and connect to the NetScaler.

2. Run a aaad.debug as explained on CTX114999 - How to Troubleshoot Authentication with Aaad.debug.

3. Attempt to add the store to Receiver.

4. Check the results of the aaad.debug.

5. If no LDAP policy was hit, then check the LDAP policy on the NetScaler

6. Correct the LDAP policy. It should not contain cookies in the expression.

7. If there is only one LDAP policy, set the expression to ns_true

8. If there are multiple LDAP policies due to different domains, the LDAP policy must be set without cookies in the expression for each domain.

Solution 3

Ensure that that NetScaler Gateway Virtual Server settings are correct.

Note: This article is intended for Receiver for Windows. If you are experiencing this issue on any other platform, refer to the Additional Resources section for more options.

Problem Cause

• By default, Citrix Receiver standard edition requires https.

• Receiver cannot store cookies like a browser can.

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