Provisioning Services Target Device Software Fails to Install

Provisioning Services Target Device Software Fails to Install

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Article ID: CTX134074

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Updated On:

Description

Provisioning Services Target Device Software might fail during the installation with the following error:

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When you click OK, the following error appears:

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Reviewing the Event Viewer of the server displays the following errors:

“Product: Citrix Provisioning Services Target Device x64 -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallAssembly.27BD318D_9B6C_4D08_93FF_86DA14FF681B, location: C:\Windows\Microsoft.NET\Framework64\v2.0.50727\InstallUtil.exe, command: /s /LogToConsole=false "C:\Program Files\Citrix\Provisioning Services\XipClient.exe"”

-And-

“Activation context generation failed for "C:\Program Files\Citrix\Provisioning Services\StatusTray.exe". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found. Please use sxstrace.exe for detailed diagnosis.”

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

Complete the following procedure to fix the issue:

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

  1. Go to the following registry:

    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet2\services

  2. Delete the following key:

    Citrix.Xip.ClientService

  3. Restart the installation.

Problem Cause

This is a failure caused by a potential previous failed install or upgrade. During the upgrade, registry entries are made that negatively affect future installs as they are not removed during rollback of the previous install.

Issue/Introduction

This article provides a resolution to the issue - Provisioning Services Target Device Software might fail during the installation.
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