When Authentication, Authorization, and Auditing (AAA) for Traffic Management is enabled, Microsoft Office integration and Windows Explorer file view do not work on NetScaler.

To open and edit documents from SharePoint, complete the following steps:

1. Issue the following command from the command line interface of the NetScaler appliance to enable the persistence cookie on the sessionParameter:
   set tm sessionParameter -SSO ON -httpOnlyCookie NO -persistentCookie ENABLED -persistentCookieValidity 30

   Issue the following command for NetScaler 11.1 and 11.0:
   set tm sessionParameter -SSO ON -httpOnlyCookie NO -persistentCookie ON -persistentCookieValidity 30

   Note: When the persistency cookie is enabled, it is shared by all applications on the client computer. It is sent to the domain by out-of-browser operations. This command enables the persistency cookie feature for all AAA traffic management sessions.

2. Issue the following commands to enable persistent cookie on traffic policy:
   add tm trafficAction <traffic_action_name_here> -persistentCookie ENABLED
   add tm trafficPolicy <traffic_policy_name_here> TRUE <traffic_action_name_here>
   bind tm global –policyName <traffic_policy_name_here>  -priority 1

   Note: These commands enable the persistency cookie feature only for AAA traffic management sessions where the policy is true. If a traffic policy is hit with the persistentCookie enabled on the corresponding traffic action, verify if persistency is enabled for this AAA traffic management session. If yes, the persistency cookie is set.

Problem Cause

Open or Edit operations are out-of-browser activities. Therefore, the default AAA Traffic Management cookie cannot be inserted into the application which causes the operations to fail.