This article is intended for Citrix administrators and technical teams only.
 
Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
 

Users running the Receiver for Chromebook 1.0 cannot log on to Access Gateway Enterprise Edition software release 9.3. When users start the Receiver for Chromebook and attempt to log on to Access Gateway Enterprise Edition, the following error message appears:

“Please use the Citrix Receiver for Chromebook application to open this URL”

This happens even when users have already started the Receiver for Chromebook.

To resolve this issue, you create a script on the Access Gateway Enterprise Edition appliance that runs at startup and copies a file, index.html, to a particular location.

1. Download the http://downloadns.citrix.com.edgesuite.net/6652/index.zip file.

2. Extract the contents of this file and locate index.html.

3. Copy the index.html file to the /var/nsinstall/ directory on the Access Gateway Enterprise Edition appliance.

4. Open the /flash/nsconfig/ directory and locate the file nsafter.sh.

5. If the nsafter.sh file is not present, create an empty file named nsafter.sh.

6. Using a text editor, open nsafter.sh, add the following lines at the end of the file, and save and close the file:
   mv /netscaler/ns_gui/vpn/index.html /netscaler/ns_gui/vpn/index_old.html
   ln -s /var/nsinstall/index.html /netscaler/ns_gui/vpn/index.html

7. Restart the Access Gateway Enterprise Edition appliance.