This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
 

Mouse pointer randomly disappears from the ICA receiver window and reappears after it is moved off the application window or out of the receiver main window.

This issue is noticed in various situations. The following are the most common situations:

• User changes the mouse pointer Scheme to None. The large and extra-large Schemes are the most common.

  

• In situations when mouse pointer changes the icon from arrow to cursor while the user moves the mouse from desktop to the application window.

• When the user moves the mouse from the local Linux desktop over a published application window.

Download the latest Citrix Receiver for Linux.

Problem Cause

This issue occurs because of the following reasons:

• Issue with the way the receiver renders mouse pointer that leads to situations when receiver rendered the cursor with nothing visible.

• Windows allows for an inverse cursor (the bits are flipped based on what the cursor is over) and Linux X server does not support inverse cursor.

• Bugs in X server XRender extension.