Initial Desktop Director Web Page Loading Delay

Initial Desktop Director Web Page Loading Delay

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Article ID: CTX130580

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Updated On:

Description

The first Desktop Director user to log on, after IIS restarts, experiences a delay of over one to two minutes before the initial Desktop Director web page loads.

Resolution

You can disable signature verification to prevent the loading delays by completing the following tasks:

  1. Check IIS for the ASP.net version that is in use with the Desktop Director site.
  2. Open Aspnet.config for editing in the following directory:
    C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50727 

    Note: The ASPNET.CONFIG file is located in Framework Directory for the version of the Framework you are using.
    For example, for a 64-bit ASP.NET application it is: 
    c:\Windows\Microsoft.NET\Framework64\v2.0.50727
    For a 32-bit application it is: 
    c:\Windows\Microsoft.NET\Framework\v2.0.50727

  3. Add the following lines to your Aspnet.config file:
    <?xml version="1.0" encoding="utf-8"?>
    <configuration>
        <runtime>
            <generatePublisherEvidence enabled="false"/>
        </runtime>
    </configuration>


Problem Cause

This issue is caused by a CRL check sent to Verisign.

Issue/Introduction

The first Desktop Director user to log on, after IIS restarts, experiences a delay of over one to two minutes before the initial Desktop Director web page loads.

Additional Information

CTX117273 – Web Interface 5.x Delay on First Page

Best Practice - <GeneratePublisherEvidence> in ASPNET.CONFIG

FIX: A .NET Framework 2.0 managed application that has an Authenticode signature takes longer than usual to start