The Citrix Licensing Service crashes on startup when using License Server versions 11.6.1 build 10007 through 11.9 installed on Windows Server 2003, Windows Server 2008 or Windows Server 2008 R2. The following Event ID 1000 is logged in the Windows Application Event Log:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 2011/06/07
Time: 10:13:18
User: N/A
Computer: <Server_Name>
Description:
Faulting application lmadmin.exe, version 0.0.0.0, faulting module lmadmin.exe, version 0.0.0.0, fault address 0x0005d8c2.

The issue is resolved with the Citrix License Server version 11.10 for Windows that can be downloaded from Citrix Downloads.

Workaround

1. Delete the concurrent_state.xml and the activation_state.xml files.

   1. C:\Program Files\Citrix\Licensing\ls\conf directory on a 32-bit server

   2. C:\Program Files(x86)\Citrix\Licensing\ls\conf directory on a 64-bit

2. Restart the license server.

Problem Cause

The concurrent_state.xml and/or the activation_state.xml files become unusable and the Citrix Licensing Service, lmadmin.exe, does not properly handle the unusable file and crashes.

Citrix Documentation - About Citrix Licensing

Fixed Issues

Workaround

• C:\Program Files\Citrix\Licensing\ls\conf\activation_state.xml and concurrent_state.xml on a 32-bit server

• C:\Program Files(x86)\Citrix\Licensing\ls\conf\activation_state.xml and concurrent_state.xml on a 64-bit server