To assist in moving Citrix products and services across accounts.

A transfer is moving hardware and software - Cloud and non-Cloud products and licenses from one account to another account.

Instructions

Requirements

• • A signature from an unrestricted contact on the account where the licenses currently reside.
  • Organizational IDs (Org id) for current and destination accounts
  • Based on the Citrix End User Licensing Agreement (EULA); or Citrix End User Services Agreement (EUSA), Citrix requires related companies to be affiliated via the company's licensing contract.
  • Products, Services, and Licenses can only be transferred between affiliated companies (e.g. Parent, /Child affiliation) 
  • An Asset Transfer Form must be completed and signed. Form will be provided by Customer Service representative.

Instructions

1.  A Customer Service case must be opened for the request. Click here to open a case online via live chat support.

• • Europe, Middle East and Africa customers must contact their Citrix Partner/Distributor for assistance.  

2. To submit a request via the Customer Service web form, login and click on Open a Case
3. Select General Inquiries > Other Issues
4. Input Product Transfer in the subject field
5. In the description field, provide the following:
   • Product or Service Name:
   • License codes or serial numbers to be transferred:
   • Org Ids for the current and destination accounts:
   • Contract number(s) associated to both accounts:
   • Business reason for transfer:  

6. Enter a preferred phone number for callback
7. Click Receive call to receive a callback from an advisor.
8. Click Log a case to submit a case online, a Customer Service representative will contact you within 1 business day to assist you 
9. Click Live Chat to connect via chat.
10. Once all required information is received, processing may take up to 10 business days for the transfer.
11. You will be contacted upon completion of the request.