Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm

Error: "The system was not configured correctly"” Appears when Provisioning Services Console Fails to Connect to Farm

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Article ID: CTX129060

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Updated On:

Description

The Provisioning Services Console fails to connect to the farm and displays one of the following error messages:

 “The system setup is not correct.” or "The system was not configured correctly"

User-added image

User-added image

The Event logs register a series of Event 11 with StreamProcess as the source:

“Cannot establish a connection to the database because the server cannot be found. Please check your database connection settings in the registry and the network path to your server”

The communication between the Provisioning Services Server and the SQL Server was correct, antivirus and firewalls were disabled. The user was assigned to the Domain Administrators group.

NOTE: If  FIPS policy is configured in environment , Users may also report Provisioning Services Console  getting crashed.
 

Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

To resolve this issue, set the key to 0 (zero) to disable system cryptography.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy]

"Enabled"=dword:00000000

After setting the value you must run the Configuration Wizard on the PVS Server for the changes to take effect.
 

Issue/Introduction

The Provisioning Services Console fails to connect to the farm and displays the error: “The system setup is not correct”.

Additional Information

System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing" security setting...

CTX138823 – Provisioning Services Database Unable to Configure