When attempting to stream an Office 2010 application, the application appears to stream successfully but on launching, the following error message appears:

“Microsoft office cannot verify the license for this application. A repair attempt failed or was canceled by the user. The application will now shut down”

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

On 32-bit and 64-bit platforms, the rules (AppHubWhiteList registry entry) are stored at HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Rade\AppHubWhiteList.

This key can hold the IP address or Hostname of the server hosting the profile that is to be whitelisted. A semicolon delimited list can also be specified that consists of IP addresses and Hostnames.

The article CTX124565 – How to Profile Microsoft Office 2010 for XenApp Application Streaming is a useful guide to preparing Office 2010 to be streamed with KMS licensing.

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Problem Cause

The AppHubWhiteList registry key does not exist, has incorrect syntax, or does not include the server that hosts the Office 2010 profile. This results in the associated service not being streamed to the target, leading to the above error. It is not possible to stream Office 2010 applications on Streaming Clients below version 6.0.x.

This article contains resolution to the License Error that occurs when streaming any Microsoft Office 2010 application.