Q: What are the different types of Citrix Technical Support?

A: Citrix offers several different software and hardware agreements to suit our customer’s needs. Click here to obtain the technical support offerings Citrix Systems, Inc. provides.

Q. How do I obtain information on purchasing Citrix Technical Support?

A: Click here to learn how to purchase Citrix Technical Support.

Q: Do technical support offerings ever become unavailable for purchase?

A: Yes, Citrix does discontinue technical support offerings. To find out which support offerings are no longer available for purchase or when they will become unavailable, contact your sales representative.

Q: Can I receive technical support from my Solution Advisor?

A: Many partners provide support services; contact your trusted partner for the specific services they may provide.

Q: What options do I have other than purchasing Citrix Technical Support?

A: Citrix publishes support and service knowledge articles on the Citrix Knowledge Center. These are available for customers and partners alike. Click here to go to the Citrix Knowledge Center.

Q: Does Citrix have blogs or forums?

A: Yes, Citrix offers Support Forums and Blogs where customers and partners can post questions and information they found useful. Questions are often times answered by Citrix Support staff. Click here to access the Citrix Support Forums, click here to access the Citrix Blog.

Q: Do Partner technical support agreements differ from customer agreements?

A: Yes, Partners can locate support agreement information on Citrix.com/account after logging in, under > Partner Central > Support  > Americas Citrix Partner Tech Support Guide.

Q: Whom does a Partner contact if they have questions about the partner program or technical support options?

A: Partners can click here to obtain more information about the partner programs and to be able to email our Citrix partner operations team.

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