Error: "Login Failed. The address given did not provide a valid App list" in Citrix Receiver
Article ID: CTX126776
Updated On:
Description
This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company's Help Desk/IT support team and can refer to CTX297149 for more information.
The following error message is displayed on a smart phone when connecting to Citrix Receiver:
“Login Failed. The address given did not provide a valid App list. Please check the address, gateway settings, and your network connection.”
Resolution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
To resolve this issue, complete the following procedure:
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In the NetScaler Management Console, locate the navigation pane under Configuration Utility, and click NetScaler Gateway > Policies.
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In the NetScaler Gateway Session Policies and Profiles window, click Profiles tab. The list of profiles appears.
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Select the Receiver profile from the list.
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On the Client Experience tab, click Advanced present at the bottom right of the window:
The Client Experience - Advanced window appears.
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Clear Client Choices check box and click OK.
Problem Cause
The issue is caused when Client Choices is enabled in Session profile on NetscalerIssue/Introduction
Additional Information
