Citrix recommends contacting your point of contact (Citrix Partner or Citrix Sales Rep.) at the time of placing the order. Please allow up to 5 business days for the order to be processed.

Instructions

1. To facilitate the order tracking process, please have the following information available:

• • Date of Purchase
  • Account Org ID
  • Company name
  • Purchase Order or Citrix Order number (if available)
  • Product(s) purchased

2. If the order was placed with a Citrix Partner, please contact the Partner directly for order status confirmation.
3. If the order was placed directly with Citrix, contact your Citrix Sales Representative directly. 
4. ​The Citrix Customer Service team can assist with verifying order completion status only. Click here to create a case online.

Note: If the order has not been processed completely, the Customer Service team will not be able to locate the order in our systems. Please allow up to 5 business days for the order to be processed.

Having Issues? 

Contact Customer Service via Live Chat and follow the menu's instructions to speak to a Live Agent.

For additional assistance 24x7 in North America call 1-800-4Citrix (800-424-8749.)  Refer to the International contact information web page for other GEO assistance.